Privacy Policy

1. An overview of data protection

General information

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.

Data recording on this website

Who is the responsible party for the recording of data on this website (i.e., the “controller”)?

The data on this website is processed by the operator of the website, whose contact information is available under section “Information about the responsible party (referred to as the “controller” in the GDPR)” in this Privacy Policy.

How do we record your data?

We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form.

Other data shall be recorded by our IT systems automatically or after you consent to its recording during your website visit. This data comprises primarily technical information (e.g., web browser, operating system, or time the site was accessed). This information is recorded automatically when you access this website.

What are the purposes we use your data for?

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns.

What rights do you have as far as your information is concerned?

You have the right to receive information about the source, recipients, and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency.

Please do not hesitate to contact us at any time if you have questions about this or any other data protection related issues.

Analysis tools and tools provided by third parties

There is a possibility that your browsing patterns will be statistically analyzed when your visit this website. Such analyses are performed primarily with what we refer to as analysis programs.

For detailed information about these analysis programs please consult our Data Protection Declaration below.

2. General information and mandatory information

Data protection

The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.

Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.

We herewith advise you that the transmission of data via the Internet (i.e., through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third-party access.

Information about the responsible party (referred to as the “controller” in the GDPR)

The data processing controller on this website is:

vemove GmbH

Heltorfer Str. 14

40472 Düsseldorf

Phone: +49 (0) 511 879 896 74

E-mail: hey@vemove.de

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g., names, e-mail addresses, etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons cease to apply.

General information on the legal basis for the data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9 (2)(a) GDPR, if special categories of data are processed according to Art. 9 (1) DSGVO. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49 (1)(a) GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25 (1) TDDDG. The consent can be revoked at any time. If your data is required for the fulfillment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, if your data is required for the fulfillment of a legal obligation, we process it on the basis of Art. 6(1)(c) GDPR. Furthermore, the data processing may be carried out on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.

Information on the data transfer to third-party countries that are not secure under data protection law and the transfer to US companies that are not DPF-certified

We use, among other technologies, tools from companies located in third-party countries that are not safe under data protection law, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). If these tools are enabled, your personal data may be transferred to and processed in these countries. We would like you to note that no level of data protection comparable to that in the EU can be guaranteed in third countries that are insecure in terms of data protection law.

We would like to point out that the US, as a secure third-party country, generally has a level of data protection comparable to that of the EU. Data transfer to the US is therefore permitted if the recipient is certified under the “EU-US Data Privacy Framework” (DPF) or has appropriate additional assurances. Information on transfers to third-party countries, including the data recipients, can be found in this Privacy Policy.

Recipients of personal data

In the scope of our business activities, we cooperate with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only disclose personal data to external parties if this is required as part of the fulfillment of a contract, if we are legally obligated to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6 (1)(f) GDPR, or if another legal basis permits the disclosure of this data. When using processors, we only disclose personal data of our customers on the basis of a valid contract on data processing. In the case of joint processing, a joint processing agreement is concluded.

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING AT ANY TIME. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

Information about, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data at any time. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time.

Right to demand processing restrictions

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time. The right to demand restriction of processing applies in the following cases:

In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data instead of demanding the eradication of this data.
If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
If you have raised an objection pursuant to Art. 21(1) GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data. If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

3. Recording of data on this website

Cookies

Our websites and pages use what the industry refers to as “cookies.” Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically eradicated by your web browser.

Cookies can be issued by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies within websites.

Cookies have a variety of functions. Numerous cookies are technically essential, since certain website functions would not work in the absence of these cookies (e.g., the session cookie in the signed-in customer area). Other cookies may be used to analyze user behavior or for promotional purposes.

Cookies, which are required for the performance of electronic communication transactions, for the provision of certain functions you want to use (e.g., to keep you signed in to the customer area) or those that are necessary for the optimization of the website (e.g., cookies that provide measurable insights into the web audience) (required cookies), shall be stored on the basis of Art. 6(1)(f) GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of required cookies to ensure the technically error free and optimized provision of the operator’s services. If your consent to the storage of cookies and comparable recognition technologies has been requested, the processing occurs exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25 (1) TDDDG); the consent may be revoked at any time.

You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.

Which cookies and services are used on this website can be found in this Data Protection Declaration.

Server log files

The provider of these pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. These are:

Browser type and browser version
The operating system used
Referrer URL
The hostname of the accessing computer
The time of the server inquiry
IP address This data is not merged with other data sources.

This data is recorded on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error free depiction and the optimization of its website – to this end, the server log files must be recorded.

Contact form

If you submit inquiries to us via our contact form, the information provided in the inquiry form, including the contact information you provide there, will be stored by us in order to handle your inquiry and in the event that we have follow-up questions. We do not share this data without your consent.

The processing of this data occurs on the basis of Art. 6(1)(b) GDPR, if your inquiry is related to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the inquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; the consent may be revoked at any time.

The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g., after we have concluded our response to your inquiry). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Request by e-mail, telephone, or fax

If you contact us by e-mail, telephone or fax, your inquiry, including all resulting personal data (name, inquiry), will be stored and processed by us for the purpose of handling your request. We do not share this data without your consent.

The data you have sent to us via contact requests shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g., after we have concluded our handling of your request). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

Communication via WhatsApp

Among other channels, we use the instant messaging service WhatsApp to communicate with our customers and other third parties. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

The communication takes place via end-to-end encryption (peer-to-peer), which prevents WhatsApp or other third parties from gaining access to the content of the communication. However, WhatsApp does gain access to metadata that arises in the course of the communication process (e.g., sender, recipient and time). We further point out that, according to its own statement, WhatsApp shares personal data of its users with its parent company Meta, which is domiciled in the United States. For further details on the data processing, please consult WhatsApp’s privacy policy at: https://www.whatsapp.com/legal/#privacy-policy.

The use of WhatsApp occurs on the basis of our legitimate interest in communicating with customers, interested parties and other business and contractual partners as quickly and effectively as possible (Art. 6(1)(f) GDPR). If appropriate consent has been obtained, the data processing is carried out exclusively on the basis of that consent; it may be revoked at any time with effect for the future.

The content of the communication exchanged between you and us on WhatsApp shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g., after we have concluded our response to your inquiry). Mandatory statutory provisions – in particular retention periods – remain unaffected.

The company has a certification in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States, which is intended to ensure compliance with European data protection standards for data processing in the United States. Every company certified under the DPF undertakes to comply with these data protection standards. Further information can be obtained from the provider under the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt00000011sfnAAA&status=Active.

We use WhatsApp in the “WhatsApp Business” variant.

The data transfer to the United States is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.whatsapp.com/legal/business-data-transfer-addendum.

We have concluded a data processing agreement (DPA) with the above-mentioned provider.

Calendly

On our website you have the option to arrange appointments with us. For the appointment booking we use the tool “Calendly”. The provider is Calendly LLC, 271 17th St NW, 10th Floor, Atlanta, Georgia 30363, USA (hereinafter “Calendly”).

For the purpose of booking an appointment, you enter the requested data and your preferred appointment into the mask provided for this. The data entered is used for the planning, the performance and, where applicable, the follow-up of the appointment. The appointment data is stored for us on Calendly’s servers, whose privacy policy you can view here: https://calendly.com/privacy.

The data you have entered shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists. Mandatory statutory provisions – in particular retention periods – remain unaffected.

The legal basis for the data processing is Art. 6(1)(f) GDPR. The website operator has a legitimate interest in arranging appointments with interested parties and customers as straightforwardly as possible. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent may be revoked at any time.

The data transfer to the United States is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://calendly.com/pages/dpa.

Data processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws, which guarantees that they process the personal data of our website visitors only based on our instructions and in compliance with the GDPR.

Hubspot CRM

We use Hubspot CRM on this website. The provider is Hubspot Inc. 25 Street, Cambridge, MA 02141 USA (hereinafter Hubspot CRM).

Hubspot CRM enables us, among other things, to manage existing and potential customers as well as customer contacts. With the help of Hubspot CRM we are in a position to record, sort and analyze customer interactions via e-mail, social media or telephone across a variety of channels. The personal data recorded in this manner can be evaluated and used for the communication with the potential customer or for marketing measures (e.g., newsletter mailings). Hubspot CRM furthermore enables us to record and analyze the user behavior of our contacts on our website.

The use of Hubspot CRM occurs on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the most efficient customer management and customer communication possible. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent may be revoked at any time.

For details, please consult Hubspot’s privacy policy: https://legal.hubspot.com/de/privacy-policy.

The data transfer to the United States is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.hubspot.de/data-privacy/privacy-shield.

Data processing

Zoho CRM

We use Zoho CRM on this website. The provider is Zoho Corporation Pvt. Ltd., Estancia IT Park, Plot No. 140 151, GST Road, Vallancherry Village, Chengalpattu Taluk, Kanchipuram District 603 202, India (hereinafter “Zoho CRM”).

Zoho CRM enables us, among other things, to manage existing and potential customers as well as customer contacts and to organize sales and communication processes. The use of the CRM system furthermore enables us to analyze and optimize our customer-related processes. The customer data is stored on Zoho CRM’s servers. For details on the functions of Zoho CRM, please follow this link: https://www.zoho.com/de/crm/help/getting-started/key-features.html.

The use of Zoho CRM occurs on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the most efficient customer management and customer communication possible. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent may be revoked at any time.

The data transfer to third-party countries outside the European Union is based on the Standard Contractual Clauses of the EU Commission.

For details, please consult Zoho CRM’s privacy policy: https://www.zoho.com/privacy.html and https://www.zoho.com/gdpr.html.

Data processing

4. Social media

Instagram

Functions of the Instagram service have been integrated into this website. These functions are offered by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.

If the social media element is active, a direct connection between your end device and the Instagram server is established. Instagram thereby receives information about your visit to this website.

If you are logged into your Instagram account, you can link the contents of this website with your Instagram profile by clicking the Instagram button. This enables Instagram to allocate your visit to this website to your user account. We must point out that we, as the provider of these pages, do not have any knowledge of the content of the transmitted data or of its use by Instagram.

The use of this service occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25 (1) TDDDG. This consent may be revoked at any time.

Insofar as personal data is recorded on our website with the help of the tool described here and forwarded to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the recording of the data and its transfer to Facebook or Instagram. The processing carried out by Facebook or Instagram after the transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in an agreement on joint processing. You can find the wording of the agreement under: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the data protection information when the Facebook or Instagram tool is used and for the data protection compliant implementation of the tool on our website. Facebook is responsible for the data security of the Facebook and Instagram products. You may assert data subject rights (e.g., requests for information) with respect to the data processed by Facebook or Instagram directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.

The data transfer to the United States is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://privacycenter.instagram.com/policy/ and https://de-de.facebook.com/help/566994660333381.

For more information on this subject, please consult Instagram’s privacy policy: https://privacycenter.instagram.com/policy/.

5. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior of website visitors. In doing so, the website operator receives a variety of usage data, such as page views, time spent on the site, operating systems used and the origin of the user. This data is combined in a user ID and allocated to the respective end device of the website visitor.

Furthermore, Google Analytics allows us to record, among other things, your mouse and scroll movements and clicks. Google Analytics also uses various modeling approaches to supplement the data sets recorded and employs machine learning technologies in the data analysis.

Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing user behavior possible (e.g., cookies or device fingerprinting). The information recorded by Google about the use of this website is, as a rule, transferred to a Google server in the United States, where it is stored.

The use of this service occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25 (1) TDDDG. This consent may be revoked at any time.

The data transfer to the United States is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

IP anonymization

The Google Analytics IP anonymization is activated. As a result, your IP address is abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. Only in exceptional cases is the full IP address transferred to a Google server in the United States and abbreviated there. On behalf of the operator of this website, Google shall use this information to evaluate your use of the website, to compile reports on the website activities and to render further services related to the use of the website and the use of the Internet to the website operator. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data held by Google.

Browser plugin

You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

For more information about the handling of user data by Google Analytics, please consult Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Google signals

We use Google signals. Whenever you visit our website, Google Analytics records, among other things, your location, search history and YouTube history as well as demographic data (site visitor data). This data may be used for personalized advertising with the help of Google signal. If you have a Google account, the site visitor data collected by Google signal is linked to your Google account and used for personalized advertising messages. The data is furthermore used to compile anonymized statistics of the user behavior of our users.

Data processing

We have concluded a data processing agreement with Google and we fully implement the stringent requirements of the German data protection authorities when using Google Analytics.

Google Ads

The website operator uses Google Ads. Google Ads is an online promotional program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display advertisements in the Google search engine or on third-party websites if the user enters certain search terms into Google (keyword targeting). It is furthermore possible to deliver targeted advertisements based on the user data available to Google (e.g., location data and interests; target group targeting). As the website operator, we can evaluate this data quantitatively, for instance by analyzing which search terms led to the display of our advertisements and how many advertisements led to corresponding clicks.

The use of this service occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25 (1) TDDDG. This consent may be revoked at any time.

The data transfer to the United States is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/.

Google Ads Remarketing

This website uses the functions of Google Ads Remarketing. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

With Google Ads Remarketing we can allocate persons who interact with our online offering to specific target groups in order to subsequently display interest-based advertising to them within the Google advertising network (remarketing or retargeting).

Furthermore, the advertising target groups created with Google Ads Remarketing can be linked to Google’s device-spanning functions. In this way, interest-based, personalized advertising messages that have been adapted to you depending on your previous usage and browsing behavior on one end device (e.g., mobile phone) can also be displayed on another of your end devices (e.g., tablet or PC).

If you have a Google account, you can object to personalized advertising under the following link: https://adssettings.google.com/anonymous?hl=de.

The use of this service occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25 (1) TDDDG. This consent may be revoked at any time.

For further information and the data protection provisions, please consult Google’s privacy policy at: https://policies.google.com/technologies/ads?hl=de.

Formation of target groups with customer reconciliation

For the formation of target groups we use, among other things, the customer reconciliation of Google Ads Remarketing. In doing so, we transfer certain customer data (e.g., e-mail addresses) from our customer lists to Google. If the customers concerned are Google users and are logged into their Google account, matching advertising messages are displayed to them within the Google network (e.g., on YouTube, Gmail or in the search engine).

Google Conversion Tracking

This website uses Google Conversion Tracking. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

With the help of Google Conversion Tracking, Google and we are able to recognize whether the user has performed certain actions. For instance, we can evaluate which buttons on our website have been clicked how frequently and which products have been viewed or purchased particularly often. This information serves to compile conversion statistics. We learn the total number of users who have clicked on our advertisements and which actions they have performed. We do not receive any information with which we could personally identify the user. Google itself uses cookies or comparable recognition technologies for identification purposes.

The use of this service occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25 (1) TDDDG. This consent may be revoked at any time.

For more information about Google Conversion Tracking, please consult Google’s data protection provisions: https://policies.google.com/privacy?hl=de.

6. Plugins and tools

Google Fonts (local embedding)

To ensure a uniform depiction of fonts, this site uses so-called Google Fonts, which are provided by Google. The Google Fonts are installed locally. A connection to Google’s servers does not take place in this context.

For more information about Google Fonts, please follow this link: https://developers.google.com/fonts/faq and consult Google’s privacy policy: https://policies.google.com/privacy?hl=de.

7. Custom services

Handling of applicant data

We offer you the option to apply for a position with us (e.g., by e-mail, by post or via an online application form). In the following we brief you on the scope, the purpose and the use of the personal data recorded from you within the scope of the application process. We assure you that the recording, processing and use of your data occurs in compliance with applicable data protection law and all further statutory provisions and that your data is treated as strictly confidential.

Scope and purpose of the collection of data

If you submit an application to us, we process the personal data associated with it (e.g., contact and communication data, application documents, notes taken during job interviews, etc.) insofar as this is required to make a decision on the establishment of an employment relationship. The legal basis for this is § 26 BDSG under German law (initiation of an employment relationship), Art. 6(1)(b) GDPR (general contract initiation) and – provided you have given your consent – Art. 6(1)(a) GDPR. The consent may be revoked at any time. Within our company, your personal data is shared exclusively with persons who are involved in the handling of your application.

If the application is successful, the data you have submitted is stored in our data processing systems on the basis of § 26 BDSG and Art. 6(1)(b) GDPR for the purpose of implementing the employment relationship.

Data retention period

If we are unable to make you a job offer, if you reject a job offer or if you withdraw your application, we reserve the right to retain the data you have submitted on the basis of our legitimate interests (Art. 6(1)(f) GDPR) for up to 6 months from the end of the application procedure (rejection or withdrawal of the application). Afterwards the data is deleted and the physical application documents are destroyed. The retention serves in particular as evidence in the event of a legal dispute. If it is apparent that the data will be required after the expiry of the 6-month period (e.g., due to an impending or pending legal dispute), the deletion only takes place once the purpose for the further retention no longer applies.

A longer retention may furthermore take place if you have given corresponding consent (Art. 6(1)(a) GDPR) or if statutory retention obligations preclude the deletion.

8. Notes on the current website version (relaunch)

This website is operated on a new technical stack. The following information describes the services actually in use and takes precedence over any diverging statements in the preceding sections. A full legal revision of this privacy policy is planned.

Hosting (Vercel)

This website is hosted by Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, USA. When the site is accessed, Vercel processes technically necessary server log data (including IP address, time of the request and the resource requested). The legal basis is Art. 6(1)(f) GDPR (legitimate interest in providing the website securely and reliably). A data processing agreement is in place; EU standard contractual clauses apply to transfers to the USA.

Distance calculation in the cost calculator (OpenRouteService, OpenStreetMap/Nominatim)

To calculate a non-binding price indication in the cost calculator, the location or address details you enter (pickup and delivery location) are transmitted to external geo-services: OpenRouteService (provided by HeiGIT gGmbH, Heidelberg, Germany) and, as a fallback, the OpenStreetMap-based service Nominatim. Only the location details entered are transmitted; no further personal data. The purpose is to determine the transport distance. The legal basis is Art. 6(1)(b) and (f) GDPR.

To limit the number of requests, the location details entered are cached together with the coordinates determined for a limited period. No link to you or to your enquiry is stored; the entries are deleted automatically.

Address autocompletion in the customer area (Mapbox)

In the order form of the customer area, the address fragments you enter are transmitted to Mapbox (Mapbox, Inc., 740 15th Street NW, Washington, DC 20005, USA) for autocompletion and verification. The request is made exclusively via our server; your IP address is not transmitted to Mapbox. Only the address text entered is transmitted. The purpose is to avoid incorrect pickup and delivery addresses. The legal basis is Art. 6(1)(b) and (f) GDPR. A data processing agreement is in place; EU standard contractual clauses apply to transfers to the USA.

Storage of requests (Supabase)

Details submitted via the cost calculator and the contact form are stored in a database operated by Supabase Inc. (data centre Frankfurt/EU) in order to process your request. The legal basis is Art. 6(1)(b) GDPR (pre-contractual measures) or Art. 6(1)(a) GDPR (consent).

Customer accounts and order data

For contract customers with their own order page, vemove sets up an account on request. Self-registration is not possible; access credentials (a short code and a password) are issued by us only. After signing in, a technically necessary session cookie keeps you logged in. The legal basis is Art. 6(1)(b) GDPR.

For traceability we log sign-in attempts to customer accounts, recording the time, the short code used, the IP address and the outcome. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in the security of the accounts and in being able to attribute submitted orders).

When an order is submitted we process the details you enter: collection and delivery address, the respective contacts including phone number and email address, requested dates, vehicle details including vehicle identification numbers, your email address as the person ordering, and optionally a reference or customer number and a separate billing address. These data are necessary to carry out the transport order; the legal basis is Art. 6(1)(b) GDPR. Where you provide details about third parties (for example a contact at the collection site), we assume you are entitled to share them.

If you upload a collection authorisation, the file is stored in a non-public storage area at Supabase (data centre Frankfurt, EU). The file is not reachable through any public address: it can only be retrieved by authorised vemove staff, through an internal route secured by their sign-in. No shareable links are created in the process.

We retain order data and the associated documents for the duration of the business relationship and beyond that for the statutory commercial and tax retention periods (generally six or ten years). The data are deleted once those periods expire. If a customer account is deactivated, signing in is no longer possible; the associated order data remain stored until the retention periods expire.

Damage report

Using the damage report form on this website you can report damage that occurred during a transport. We process the details you enter: the order number, the vehicle identification number(s), the type and a description of the damage, your name, your company, your address (street, house number, postcode and town), your email address, your phone number and any remarks you add. The purpose is to handle the reported damage. The legal basis is Art. 6(1)(b) GDPR (performance of the transport contract or pre-contractual measures) and Art. 6(1)(f) GDPR (legitimate interest in investigating and settling transport damage). The details are stored in a database operated by Supabase Inc. (data centre Frankfurt/EU).

In a second step you can upload photos and documents of the damage (PDF, PNG or JPEG). Photos of a damaged vehicle regularly show the number plate and sometimes show people, so please upload only what the case requires. The files are stored in a non-public storage area at Supabase (data centre Frankfurt/EU). Only authorised vemove staff can retrieve them, through a page of our administration area that requires a sign-in.

We also send you the upload link by email. It contains a secret string and works like access to your report, so please do not pass it on. The link is valid for seven days; after that no further files can be added, while the report itself remains stored. Once you complete the report, you receive a confirmation listing the files you submitted.

Internally the report goes to a separate mailbox of our claims team. To investigate the damage we forward it to the transport partner (carrier) involved and to their insurer; the uploaded files are attached as long as they total no more than 10 MB, above that they remain in the protected storage area. Email is sent via Resend, see “Email delivery (Resend)” below: as an email attachment the photos leave the EU, because delivery runs via Resend, Inc., which is based in the USA. Before the form is submitted, Cloudflare Turnstile checks whether the input comes from a human, see “Spam protection (Cloudflare Turnstile)” below.

There is no automatic deletion period for damage reports. We keep a report until the claim has been settled, including any entitlements arising from it, and delete it by hand afterwards. A fixed period would not work here: entitlements arising from transport damage can be asserted for a considerable time after the report, and deleting the photos would destroy the evidence. If you would like a report deleted sooner, an email to hey@vemove.de is enough.

Email delivery (Resend)

We use the service Resend (Resend, Inc., USA) to send confirmation and notification emails. The data required for delivery (including email address and message content) is transmitted. The legal basis is Art. 6(1)(b) and (f) GDPR.

Spam protection (Cloudflare Turnstile)

To prevent abusive automated form submissions, Cloudflare Turnstile (Cloudflare, Inc.) may be used. Technical information is processed to verify whether the input originates from a human. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in preventing abuse and spam).

Web analytics (Google Analytics 4, only with consent)

If you consent via the consent banner, Google Analytics 4 (Google Ireland Limited) is loaded. Without your consent, no statistics cookies are set and no analytics data is collected; this is controlled via Google Consent Mode v2. IP anonymisation is enabled. The legal basis is Art. 6(1)(a) GDPR (consent), which you may withdraw at any time with effect for the future.

Video (YouTube, no-cookie mode)

Our website shows a video hosted by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. It is not embedded on page load: what you see first is a preview rendered by us, with no connection to YouTube. Only when you click play is a player from youtube-nocookie.com inserted — Google’s extended data protection mode, in which YouTube states it does not store cookies identifying you unless you play the video. From that moment YouTube receives your IP address and can associate the visit with your account if you are signed in. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in an appealing presentation); where consent is requested, it is Art. 6(1)(a) GDPR and section 25(1) TDDDG, revocable at any time. Further information: https://policies.google.com/privacy. Google is certified under the EU-US Data Privacy Framework: https://www.dataprivacyframework.gov/participant/5780.

Tag management (Google Tag Manager)

We use Google Tag Manager, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Tag Manager is an administrative tool: it creates no user profiles, sets no cookies of its own and performs no analysis. It only manages the tools embedded through it. It does record your IP address, which may be transferred to Google LLC in the United States. On this website Tag Manager is loaded only after you have consented via the consent banner; without consent it is not requested at all. The legal basis is Art. 6(1)(a) GDPR and section 25(1) TDDDG. You may withdraw your consent at any time with effect for the future. Google is certified under the EU-US Data Privacy Framework: https://www.dataprivacyframework.gov/participant/5780.

Advertising (Google Ads, only with consent)

If you consent to the marketing category, we load Google Ads (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). We use it for two purposes. Conversion tracking lets us see how many people who clicked one of our ads went on to perform an action such as submitting a transport request — we receive aggregate counts, not information identifying you personally. Remarketing allows people who have interacted with our site to be assigned to advertising audiences and shown interest-based ads within the Google advertising network, including across their devices. Google uses cookies or comparable recognition technologies for this. Without your consent, no Google Ads request is made and no advertising cookies are set; this is enforced both by Google Consent Mode v2 and by a separate consent check on every advertising tag.

The legal basis is Art. 6(1)(a) GDPR and section 25(1) TDDDG; you may withdraw your consent at any time with effect for the future. If you hold a Google account, you can additionally object to personalised advertising at https://adssettings.google.com/anonymous. Transfers to the United States are based on the EU Commission’s standard contractual clauses and on Google’s certification under the EU-US Data Privacy Framework: https://www.dataprivacyframework.gov/participant/5780. Further information: https://policies.google.com/technologies/ads.

Appointment booking (Calendly)

You can arrange an appointment with us through our website. The booking calendar is provided by Calendly LLC, 271 17th St NW, 10th Floor, Atlanta, Georgia 30363, USA. The calendar is embedded in a panel that is only loaded when you actively open it — as long as you do not, no connection to Calendly is established and no data is transferred. Once opened, Calendly receives your IP address and the data you enter for the booking (such as name, email address and the requested time). This data is stored on Calendly’s servers for the purpose of arranging, holding and following up the appointment; their privacy policy is available at https://calendly.com/privacy. The legal basis is Art. 6(1)(b) GDPR where the appointment serves the performance of a contract or pre-contractual measures, and otherwise Art. 6(1)(f) GDPR based on our legitimate interest in straightforward scheduling. We have concluded a data processing agreement with Calendly.